Process Improvement Archaeology – What led us here and what’s next?
نویسنده
چکیده
While in every organization corporate culture and history change over time, intentional efforts to identify performance problems are of particular interest when trying to understand the current state of an organization. The results of past improvement initiatives can shed light on the evolution of an organization, and represent, with the advantage of perfect hindsight, a learning opportunity for future process improvements. We encountered the opportunity to test this premise in an applied research collaboration with the Swedish Transport Administration (STA), the government agency responsible for the planning, implementation and maintenance of long-term rail, road, shipping and aviation infrastructure in Sweden.
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